People and teams have the opportunity to learn all the time, not just in training. And, in order for knowledge to be generated, we need to provoke learning. But what is provoking l...

In an earlier episode, we talked about how to enter a system. Now we'll talk about how to leave. Parting may cause sadness--we're ok with people missing us on an interpersonal leve...

In episode 11, we talked about Observing systems and in this episode, we explore using Reflective Observation as a way to help a system see the system. By using interviews and obse...

We, humans, are greatly influenced by the people around us. Our social networks affect our behavior and emotions. They can be a source of support buoying us up. But what happens wh...

At any given time a lot goes on in systems. But how we observe systems makes a huge difference in the way we interact with them and ultimately in the value we can provide for clien...

Another question we are asked a lot is “How do you get past resistance to change?” The answer might surprise you. The first thing to change is your own response and mindset. (What?...

Update 2020-10-14: We have prepared a special and exclusive webinar on this subject. Read more about it and purchase tickets here. Episode description: People often ask us, “How d...

As consultants we both enter new systems on a regular basis. But even if you are working in a company, any time you interact with a new group, you are entering that system, and you...

Our third and final episode (for now) about asking better questions is finally out! In it we talk about the assumptions embedded in questions. We all make assumptions, based on our...